Caplena news
Caplena news

Interactive Dashboard Filters





Dashboards are a great way to discover and share insights. With our latest update, we added the ability drill down on a specific segment interactively. Apply any filter to all chart elements in the dashboard with ease with our new dashboard filters.

Share the dashboard with applied filters directly with your stakeholders via shareable link to show them a specific subsegment (for example a country or a specific company division).

Open any dashboard to learn more. Happy filtering!


Import Data from Third Party Review Sites





With Caplena’s latest update, you can now import data from 8 review sites by simply pasting the website URLs.

Specifically we support the following sites: Google Maps, G2, Trustpilot, Amazon, Yelp, Apple App Store, Google Play Store and Capterra

There is even a synchronization feature, which will import new reviews into your account every night.

Want to try it out now? Just go to 'Import Data' > 'Integrations,' paste the URL - and see the magic work.

Simply go to 'Integrations,' and select which site you would like to upload reviews from..gif

Click here to learn more about this feature.

Workshop on AI-assisted text analysis (GERMAN ONLY)





As part of a DGOF workshop series, Pascal will be holding a session on AI-assisted text analysis for market research. We'll cover different approaches for different kinds of text data and go over many practical examples.

The workshop will be in German. For more information and to register visit:

Chart Excel export and Performance improvements





Want to include our charts in PPT or Excel?

While you could always export our charts to PNG or SVG, more customization remained a constant request. This is why we've built the option to export the data underlying your charts to Excel files. Look for the table icon in the chart editor to use this new functionality.

Screenshot 2021-06-01 at 22.03.27.png

Also, we greatly improved loading speed and stability in our visualizations (charts and dsahboards) 🏎.

Revamped Upload





As you might have noticed, our upload got a complete overhaul πŸ’….

Screenshot 2021-05-05 at 20.13.07.png

Besides a beautiful new design πŸ‘¨β€πŸŽ¨, there are a number of new features and improvements:

  • Stability: We can now deal with much larger files, up to 200k rows at once. If you want your default limit increased, let us know;
  • Automatic column identification: We now identify the open-ended columns automatically, saving you a lot of clicks;
  • Sheet selection: Choose which sheet you want to upload, no need to create a new file anymore;
  • Drag & Drop upload: I know, we were late to the party. But hey, better late then never πŸ€·β€β™€οΈ;
  • ID column: Identify duplicate items by an ID column when appending to an existing project.
  • … many more.

Try it out and let us know what you think - and how we can get even better πŸ“ˆ.

CX training πŸ§‘β€πŸŽ“ offered by our partner CX.AI





Doing customer experience right is hard. That's why our partner Frank Buckler from CX.AI is hosting a CX Analytics Master course. Within 10 classes, he will show you how to set up a professional feedback pipeline, from collection to predictive NPS.

We are looking forward to presenting how Caplena plays a crucial role in a modern CX workflow πŸ“š during this course.

Updates to billing logic





In contrast to most other SaaS services, we try to only charge credits to your account when you really use the data. We also do not charge extra for translations, which we want to keep this way. However, we of course also want to make sure that this system is not misused.

There is no change in how much our service costs, only the moment of credit-deduction is changed in some cases.

What changes

  • Projects with more than 2500 responses and activated translations will be charged immediately on upload;
  • Saving charts will deduct the credits, if the project data has never been used before;
  • Uploads through the API will be billed on upload immediately, except when uploading reviewed responses.

What stays the same

  • The pricing;
  • Every response will only be charge once - after that, you can modify, visualize and download it as often as you want;
  • You will always be informed of a credit deduction before the action through such an info dialog:

Credit deduction Dialog

New Feature: Dummy variables

By default we do not count empty responses towards your credits. But if you have additional dummy data in your files (e.g. -99 representing empty responses), you can now define up to three dummy-values on your account page which will not be counted in subsequent uploads.

Dummy variables

Why LEGO-blocks are the future of insights software





Join our Webinar on Wednesday, 17. June 14pm CEST


Learn how creative professionals build modular insights pipelines for their company and innovative solutions for clients, by plugging together lean, best-in-class products. Focusing on language, text and AI, we will showcase real-world examples that exist today.

Click here to register.

We are excited to have Frank Buckler, founder & CEO of Success Drivers as our guest. Frank is a pioneer in the field of market research AI solutions, and will offer his view & expertise on this exciting topic and the future of research software.

Webinar am 27. Mai mit Joyn [German]





Jetzt registrieren zu unserem Webinar am 27. Mai mit Joyn 🎬. Thema:

Wie KI Apps dem kleinen Research-Team bei Joyn agiles Handeln auf strategischer Ebene ermΓΆglichen.

Wir freuen uns sehr Kilian Hughes, Leiter der Research & Insights-Abteilung beim deutschen Streaming-Startup Joyn als Gast mit dabei zu haben. Mit ihm werden wir (natΓΌrlich) ΓΌber Textanalyse sprechen, aber auch darΓΌber, wie Kilian's Team Automatisierungstools nutzt, um sich als Drehscheibe einer datengetriebenen Entscheidungsfindung zu positionieren.

User Management πŸ‘©πŸΎβ€βš•οΈπŸ‘¨β€πŸ’»πŸ‘©πŸ»β€πŸŽ“





Caplena has had multi-user capabilities for quite some time. But until now, you had to get in touch with someone from our team if you wanted to add another team member to your account. Not anymore.

User management interface

User management is now completely self service.

Specifically, you can:

  • Add new users to your organization,
  • Resend activation emails,
  • Change the access roles of your team members,
  • Remove users.

So go ahead and spread the word about Caplena in your Company! πŸ“’πŸ˜Š