Caplena news
Caplena news

Anonymization feature




Some information survey respondents may share such as their name and contact information are not for everyone to see 🕵️‍♀️. Remove personal identifiable information (PII) from open comments in 30+ languages using our brand new anonymization feature. For more information visit our help.


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Preview on Caplena 2.0




First Glance at the New and Enhanced Caplena Experience

🗓 Thursday, June 2nd 2022 - 4:00 PM (CEST) ⏰: 45 minutes

Join us and take a first look at the soon to be available Version 2 of Caplena which will feature full support for topic-level-sentiment and multiple completely redesigned components 🚀. In this session, we'll show what we've been building over the last couple of months and will give beta access to those who participate. Some of the key new features we'll highlight are:

  • topic-level sentiment
  • improved topic generation and a
  • revamped data view with improved filtering and usability in general

Register for the preview and get early access

Free Live Training on semi-open / list questions




Efficient analysis of semi-open / list questions with Caplena

🗓 Thursday, March 31st 2022 - 4:00 PM (CEST) ⏰: 30 minutes

Join our hands-on-tutorial on how to analyze semi-open / list questions from unaided brand awareness or any other type of top-of-mind list question. Our experts will answer all your questions and provide best practices, for example about how to easily merge a list question spread across several data cells into one for a combined analysis.

Register for Live Training

Free live training on visualizations




Visualize Your Data with Caplena’s Charts and Dashboards

🗓 Tuesday, February 22nd 2022 - 4:00 PM (CET) ⏰: 30 minutes

In response to popular demand, we have this months session all about tailoring charts to your needs with filtering, segmentation, coloring options, and more.

Register for Live Training

Free live training on tracking studies




How to Use Caplena to Analyze Continuously Collected Feedback

🗓 Thursday, January 27th 2022 - 4:00 PM (CET) ⏰: 45 minutes

Next weeks live training will be a hands-on tutorial on how to set up a monitoring project, structuring & analyzing data, and how to use our interactive charts and dashboards to tell your story.

Register for Live Training

Security update on log4j vulnerability

Security researchers recently discovered a vulnerability in a logging module for Java called Log4j. We conducted an internal audit and just wanted to reassure our customers that we're not affected by this vulnerability as we never used the log4j module on Caplena.

We're monitoring the situation and continuing to follow security best practices. Contact if you have any questions about security on Caplena.

How to analyze online reviews with Caplena - FREE WEBINAR




We're hosting a free Webinar on how to analyze online reviews from various sources such as Google Maps, Apple App Store, Trustpilot, etc. using our integrations. The session will be very hands-on with a full walk-through and opportunities to ask questions.

Screenshot 2021-12-13 at 14.36.11.png

Click here to register

Interactive Dashboard Filters





Dashboards are a great way to discover and share insights. With our latest update, we added the ability drill down on a specific segment interactively. Apply any filter to all chart elements in the dashboard with ease with our new dashboard filters.

Share the dashboard with applied filters directly with your stakeholders via shareable link to show them a specific subsegment (for example a country or a specific company division).

Open any dashboard to learn more. Happy filtering!


Import Data from Third Party Review Sites





With Caplena’s latest update, you can now import data from 8 review sites by simply pasting the website URLs.

Specifically we support the following sites: Google Maps, G2, Trustpilot, Amazon, Yelp, Apple App Store, Google Play Store and Capterra

There is even a synchronization feature, which will import new reviews into your account every night.

Want to try it out now? Just go to 'Import Data' > 'Integrations,' paste the URL - and see the magic work.

Simply go to 'Integrations,' and select which site you would like to upload reviews from..gif

Click here to learn more about this feature.