Webinar am 27. Mai mit Joyn [German]

Jetzt registrieren zu unserem Webinar am 27. Mai mit Joyn 🎬. Thema:

Wie KI Apps dem kleinen Research-Team bei Joyn agiles Handeln auf strategischer Ebene ermöglichen.

Wir freuen uns sehr Kilian Hughes, Leiter der Research & Insights-Abteilung beim deutschen Streaming-Startup Joyn als Gast mit dabei zu haben. Mit ihm werden wir (natürlich) über Textanalyse sprechen, aber auch darüber, wie Kilian's Team Automatisierungstools nutzt, um sich als Drehscheibe einer datengetriebenen Entscheidungsfindung zu positionieren.

User Management 👩🏾‍⚕️👨‍💻👩🏻‍🎓

Caplena has had multi-user capabilities for quite some time. But until now, you had to get in touch with someone from our team if you wanted to add another team member to your account. Not anymore.

User management interface

User management is now completely self service.

Specifically, you can:

  • Add new users to your organization,
  • Resend activation emails,
  • Change the access roles of your team members,
  • Remove users.

So go ahead and spread the word about Caplena in your Company! 📢😊

Major improvement to API

As more and more users make use of our API to automate data up- and download, connect Caplena to their own systems or even build entire solutions on top, we have made an effort to significantly improve the capabilities and ease-of-use of our API.

TL;DR

  • Instant automatic coding is computed by default if some conditions are met. If you do not require instant automatic coding, enable the async parameter to upload new rows, to make sure everything works as before.
  • Predicted codes will be written to the answers automatically, no need to call the codes-predicted endpoint anymore or open the frontend,
  • Switch to API key authentication if you are still using session authentication before May 15 2020.

Instant automatic coding

If you rely on the classification results to trigger some further logic, e.g. when routing support requests based on their text, or running a chatbot with them, this has just become much easier: If your plan includes API access, we will now try to do an instant classification by default. A few conditions have to be met, however:

  • You have to send a maximum of 20 responses at once and
  • You have to call the endpoint without the async option and
  • If you have reviewed answers on the project, the training 1 needs to have been triggered before at least once.

Integration of automated coding results

Until now, the results from the automatic coding had to be fetched from the codes-predicted endpoint and then written into the answer manually. Or, you had to open the frontend once in a while to get the predicted codes written.

This cumbersomeness is now obsolete: Automatically assigned codes will always be written into the answers directly after having been computed.

Authorization

Session authorization with email and password is not suited well for API use, especially from a security perspective. We have supported API keys for a while already, but until now you had to request them from our support team. Not anymore: You can now generate, disable and delete API keys directly on your Account Page.

Important: Session authentication for API usage will be deprecated on 15. May 2020. If you use session authentication currently, please switch to API keys.

Limitations and new validation

When adding new rows (POST /api/projects/{PROJECT_ID}/rows) or creating a project with rows (POST /api/projects) and calling it synchronously (without async query parameter), the following conditions are enforced newly:

  • A maximum of 20 rows can be uploaded at once
  • You cannot upload answers with reviewed: True
  • If there is no fine-tuned AI 1, or the fine-tuned AI fails to predict codes for some reason, the entire request will fail and the answers will not be saved

If you do not require instant automatic coding, we recommend enabling the async option, for which the above mentioned limitations to not apply

1 A fine-tuned AI is available if

  • there are no reviewed responses on a question and the question doesn't inherit from another one or
  • If training has been requested for your question and
    • The training has been requested less than 30 days ago or
    • Rows have been appended to the question synchronously within the last 30 days.

Two-factor authentication

2FA QR code

Security has always been a key priority for us, that's why we have implemented two-factor authentication. Add a second layer of security to your account, either through an App or SMS.

Go to your account page to activate it now.

Vote for Caplena @IIEX Innovation Competition 2020

Please VOTE for us and help us to reach the next stage at the IIEX Innovation Competition 2020! 😃 👍

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All you have to do is to click on this link IIEX Innovation Competition, scroll down, select Caplena and press the "Vote now" button! Big thank you from the team at Caplena! 🤙

DeepL Integration

To broaden our automated translation offering, we have integrated DeepL as further translation service, besides Google Translate.

DeepL Integration (automatic translation) on Caplena

Customers preferring DeepL for privacy or quality reasons can now activate that option during the upload process.

Dashboards have arrived!

From excel sheets to storytelling

If you were the client, what would you prefer: A 50-slide Powerpoint or an interactive dashboard, maybe even with live results? Well, that's what we thought as well 😉.

Caplena Demo Dashboard

Check out this sample dashboard to see what is possible.

Combine beautiful charts, your interpretation of them as well as extracts from the verbatims in one location. Then style and arrange all elements according to your corporate color scheme.

Send the results to your team / client and collect the kudos you deserve. No need for them to have a Caplena account, sharing a link is enough.

Caplena @ESOMAR Congress 2019

We'll have a booth at the ESOMAR Congress 2019 in Edinburgh this week (8th-11th of September). Make sure to say hi if you're there!

Caplena is "Newcomer of the year"

We’ve been awarded at the insights show “planung&analyse Insights 2019” for our best-in-class artificial intelligence for text analytics.

This is only possible because of you, our valued user. We'd like to thank you for your trust and are looking forward to a great future with lots more features!

Read more about the award here.

Chart improvements: Saving & more

Saving charts

This was (understandably) requested many times, so we of course built it. If you want to persist a chart, just hit save. You'll find your saved charts in the Manage charts view or through a project directly.

Weighting rows

Do you have custom weights you want to apply to your visualizations, to scale your sample correctly? Given you have a column with the weights in the file you uploaded, you'll be able to chose that in the visualizations.

Custom chart colors

Want to create your charts in colors that match your corporate identity? Send our team one or more color palettes and we'll set your account up accordingly.

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